How to solve GM MDI2 Global TIS V32 cannot be found

Customer problem:

It will not connect with global tis v32 tried on 3 different laptops. MDI manager finds and connects the gm mdi2 device but global tis has a red X through the device when trying to select it, see images attached. Are you able to help via remote still need help asap? Thanks!

Gm Mdi2 Global Tis V32 Connection Error 1 Gm Mdi2 Global Tis V32 Connection Error 2

 

The solution offered by obdiitool.co.uk engineer:

The global TIS software you installed is old, and it only can be activated on Windows XP. Please change the XP system.

Gm Mdi2 Global Tis V32 Connection Error 3

 

Related post:

How to Solve GM MDI2 Not Connected to MDI Problem

http://blog.obdiitool.co.uk/solve-gm-mdi2-not-connected-to-mdi/