How to Solve Autel IM608 “Chip Communication Failed” Problem?

July 26, 2021

Sometimes, when you use Autel IM608 with XP400 key programmer to read chip like key ID46, 47, 48, 49, AES and 5C, etc, it cannot read successfully, and shows “Chip communication failed. Please check whether the chip is placed correctly or in good contact” (see the figure as below). How to fix this problem quickly? Check the solution offered by obdiitool.co.uk engineer.

Autel Im608 Chip Communication Failed Solution 1

 

The solution:

1.Check if the USB interface and cable are normal, go to “Programmer” menu on Autel IM608 tablet and provide the programmer version information & device series number.

Step 1: Make sure that you have not connected the programmer to the vehicle OBD connector.

Autel Im608 Chip Communication Failed Solution 2

Step 2: Check if you use the right USB cable to connect the device to the programmer.

Autel Im608 Chip Communication Failed Solution 3

Step 3: Go to “Programmer” menu to check the programmer function.

Autel Im608 Chip Communication Failed Solution 4

Autel Im608 Chip Communication Failed Solution 5

Autel Im608 Chip Communication Failed Solution 6

 

2.Please download the following PC version programmer V2.61 software directly or go to Autel official website to download and check if it can read successfully.

http://download1.auteltech.net/Download/PCSuite/PCProgrammer/V2.61/Setup.exe

 

Please kindly notice:

If programmer connection can’t detect any keys both with PC end and tablet.

Please describe how the programmer stops working after what operation? And it needs to return to the factory to repair if all of methods above tried and are still not working.

 

For further problems, please feel free to contact our customer service.

www.obdiitool.co.uk



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